Posts Tagged ‘consumer’

Actual Case of a Rip Off in Fayetteville NC

Thursday, September 24th, 2009

We recently,September 23, 2009, spoke with an HAE Consumer Member who took their 2004 VW Passat to a repair shop in Fayettteville North Carolina. The car’s thermostat had failed causing the vehicle to overheat. now that’s were everything goes off the charts for rip off. You see, the shop quoted a price of over $450 to complete this repair. They said the labor time for this was 4.5 hours, we looked up the labor time on Alldata, mitchell’s and Chilton and the highest time was 2.5. Now, in explanation of the labor times, this shop to remain nameless,  gave the following;

cooling system diagnosis 1.0

verify complaint .1

check coolant condition .1

check coolant level .1

pressure test radiator .1

TSB search (Look up codes in computer) .1

Visual inspection .1

pressure test radiator .1 (That’s right, twice)

inspect belts .1

check cooling fans .1

inspect for proper coolant .1

replace thermostat 2.5

That’s 4.5 hours of labor, for what? Ok, let’s set this aside for a minute. We also looked at the parts pricing model to determine why this overcharge occurred. The following are the prices as listed on the estimate:

Thermostat $50.57, this is twice the manufacturer suggested retail price at the VW dealership.

Coolant $30.90, where is the gold in this fluid? Every parts store in the U.S. has this item for under $15.

The conclusion we came to was the same as you are probably thinking, “They saw him coming!” These shops get away with this because of the previous lack of knowledge of auto repair the public once had to endure. HAE was founded to prevent this type of hideous, out right abuse of the consumer.  For further details about the exact shop name and location you can email customerservice@honestautoestimates.com and request the information.

Where do labor guides get their repair times?

Wednesday, September 9th, 2009

The most popular labor guides such as Alldata, Chilton and Mitchell’s purchase repair information from the manufacturers. The factory sets a time for every repair to the vehicle. They come up with most of these labor times by formulation not by actually dismantling the vehicle. This means that some labor times can vary from actual time, but the overall labor time is fairly accurate. The idea is that the more experienced the technician is, the faster the repair time. This is called the technicians efficiency  rate and most shops like to see at least 130%, which means the technicians billable time net about 30% profitability. If the technician is given a job that is rated at 10 hours and does the job in 7, then he is available for more work that will overlap that 10 hours. This leads to profit because the technician will also work faster on the 7 hour job. Auto repair shops sell parts and time not repairs, which is why consumers have to be careful when analyzing estimates for repairs. An estimate for repair to your car has very few components, labor time, parts and sales tax. Other fees such as shop supplies, hazardous waste or any other fee is added by the shop to cover a specific cost the shop may incur while performing repairs to your car. These fees however are sometimes abused and are simply added profit.

A real testimonial to our mission!

Tuesday, June 16th, 2009
Scott, I couldn’t find where to write a response on the website so I just wrote it here.  I would appreciate it if you could copy and paste it on the website please.  Thank you again for all your help.
Thank you Honest Auto Estimate!  My 2000 Honda Accord had some A/C problems and so I went to Meineke Car Care and after I paid $158 to get the A/C fixed I come to find out a few days later that the A/C doesn’t work again.  I bring the car back into the shop and they tell me my accumulator needs to be replaced and so of course i pay up $212 because they told me THAT was the problem now.  After driving the car a couple of days later, the A/C didn’t work AGAIN!  I bring the car back into Meineke and they want to replace something else on the car that will cost me another $212!  I decided to not go through with it and Thank God that Scott Lind from Honest Auto Estimate was here to help me with the situation.  Scott let me know that I was being overcharged for labor and parts and advised me on what I should be expecting for the charges that are associated with the repairs that I SUPPOSEDLY NEEDED.  Scott fought for me and contacted the my Local News Station, Meineke, AND CORPORATE at Meineke to get to the bottom of the problem.  After a lot of hard work Scott managed to get me back some money because I was overcharged at the shop.  Honest Auto Estimate has given me the BEST CUSTOMER SERVICE OF MY LIFE!  Thank you Scott very much and keep doing what you are doing on this website, it’s great to know that there are still GOOD, FREE, RESOURCES out there to help people in need.

Jonathan – Sacramento, California –

Schooling consumers!

Monday, May 18th, 2009

As auto repair consumers we are programmed to think that cars are more expensive to work on because they are more advanced. In reality, technological advances have made diagnosing cars easier in some cases. And in all cases it’s still the same nuts and bolts. Auto repair shops would have you believe that cars cost more because it makes profitable sense. Cars are not easy to repair by any stretch of the imagination, but the idea that repair cost have gone up an average of 23% in the last 6 months is not substantiated by repair cost increases along, but by the ability of a repair shop to play on the fact that most of us assume.

Why we started this thing!

Monday, January 12th, 2009

The price of auto repairs is on the rise along with the cost of other needs. It has been said that if you call around you can get a good deal. How? If you call around you are just getting each shops take on what you should pay. If every shop gives you a different price and all are more than you should pay then you have still be over charged. You need some sort of 3rd party, impartial, outside of the industry way to check the price that all of these shops are giving you. A resource that can not only tell you how much but where. Enter Honestautoestimates.com. The history behind our company was based on just this problem, $22 billion in over charges in 2007 as estimated by the U.S. Government. Think about that number, thats $420K weekly that people are throwing away. $60K daily that people are spending for nothing at a time when they can least afford it. HAE spent 2 years developing the software needed to help the millions of consumers that fall pray to this problem each year. HAE brought together professionals from all over the auto industry, from repair shops and car dealers to appraisers. We added some of the best developers to this mix and came up with a united cause to end the problem of people being over charged for auto repairs. We have taken a lot of heat from some repair shops that fell that this tool is flawed. But we have received more acclaim from consumers and other shops that praise our efforts. We have made a commitment to consumers that we will work to better our systems the best most accurate consumer information tool possible. We would like to thank America for it’s giant “Pat on the back” by coming to honestautoestimates.com in numbers that we could not have even believed possible from the onset. Millions of U.S. consumers have now come to know the dedication that we put into every estimate and every customer relationship.

WHERE IS MY BAILOUT?

Friday, December 26th, 2008

Honestautoestimates.com is the auto repair consumer’s bailout plan! The problem of being over charged for auto repairs is one that cost Americans over $22 billion each year as estimates by the U.S. Government. Honestautoestimates.com is working to correct this problem by offering a unique tool to those who have found themselves in need of auto repairs (about 2 million people per day nationwide). Our company impacts people’s lives in a way that can only be described as “Uniquely significant” as one TV news reporter said. The U.S. Government is giving billions to companies that have a track record of not being consumer friendly, if fact some of these companies (Banks and auto manufactures) are well known to consumers as places that ad considerable expense to their lives with fees and high priced products. These industries have made billions by charging consumers more for products and services than they are worth. When was the last time you went to the ATM and paid $3 just to get your own money or you purchased a car only to find a year later the vehicle was worth thousands less than you paid? Honestautoestimates.com has made a lot of enemies by exposing the over charges in the auto repair industry and now we are seeing the effects of allowing other industries to go unchecked. Consumers are tired of being the “Scape goat” for businesses that are run poorly and take advantage of them with over priced products that rapidly lose their value. We hear a lot about “Mark to Market “ in the real estate industry. This means that the property has a value and if you pay more for that property your “Mark to Market” is off. Well the car industry has been doing this for years by setting prices on their cars based on “labor cost” not market value. Why should Americans pay thousands more for American vehicles just because the manufacture did not negotiate contracts properly with unions or CEO’s took millions of dollars in salaries and bonuses. The American auto manufacturer has been operating as if they have no competition and this has now caused the giant problem they are faced with. Americans are tired of going to work each day knowing they have to give their sweat and blood to poorly run companies and CEO’s that did not act on the obvious signs of the economic slowdown. If a company like HAE acted in this manner, we would have been out of business, no bailout! This, even though HAE can effectively save consumers from spending $22 billion to much on car repairs. If given the choice of giving auto makers billions to shore up the company that sells cars that are worth less than the sticker or spending $5.99 to save hundreds on car repairs, we would bet Americans would elect to keep the money in their pockets! So what should the Government do?

1. Make auto makers reduce the price of their cars by 15% to make them the best priced vehicle on the market. This will ensure selling off of inventory and repay the loans.

2. CEO’s no pay until the loan is repayed, and no “Golden parachute” ever.

3. Make the UAW give back some of the ridiculous rewards they have seen in the past years, especially the benefits paid to UAW officials that have nothing to do with making cars.

4. Give full disclosure to consumers as to vehicle build costs, so consumers will know how much the dealership is making on the deal. This is the amount the car depreciates when you drive away. Know what you are getting into!

5. Require auto manufactures to open bidding for parts manufacturers to allow build cost reduction, thus adding to the profit without raising the price.

6. Have strict quality controls verifiable by random inspection, that hold the UAW responsible with fines for not meeting these goals. This would mean that workers would have more at stake and their own union would have to enforce the standards.

7. Listen to the public demands about needs and wants when designing new car lines. Don’t build cars people are not going to buy just because the company has to meet production.

If these measures are put in place as a start, Americans would see that the U.S. auto makers were really trying to change and would buy their cars.

This problem will not be solved by Bailing out auto makers alone. Banks have to lend money to people to buy these better cheaper cars. The government has given billions to banks to stimulate loans and banks are sitting on this money to make their bottom line look better on the balance sheet. They are using the people money to make their bank better for themselves, is that not what started the whole thing down hill in the first place? Banks must allow capital to flow into small business and auto loans if housing is going to come back. Small business and auto sales have long been the back bone of the American economy, along with housing. People are not able to by homes because of loan restrictions, but they can buy the second largest investment they will make and that is a new car. Americans spend over $100 million in car repairs each year, with over $22 billion of that in over charged amounts. If HAE can deliver consumers the saving, they will have the extra money to buy a new car when their car is beyond reasonable repair cost. Right now consumers are forces to pay whatever the price simply because they have no other option. Some repair shops have made note of this condition and are over charging by alarming percentages. If banks do not ease up loans, people will continue to be held ransom by repair shops. The whole economy feels this impact because people are being forced to make decisions; do I repair my car and keep my job that is just looking for an excuse to lay people off if they are late? Or do I use the money to buy food and other essentials and hope I can get to work another way? HAE has example after example of this decision being made daily by Americans.

At HAE we realize that the economy is like the chain you use to pull your buddy out of a snowy ditch. If it has one week link break you wind up in the ditch across the road and now you are both stuck waiting for some else to come along and help! If we don’t act together and look at all of links in our chain we are just asking for all of us to wind up in a ditch with the ones we are trying to help. Giving billions to one industry does not make sense, when the people that industry is relying on to buy them back to profitability has no money to spend and no way to get a loan. We have to give people a way to buy a car before you can sell them one, so let’s first banks to fund affordable auto loans for cars that have been reduced in price and see what effect that has before we give billions to auto makers. Let’s secondly cut build cost by reducing salaries and benefits that are out of touch with the current economic reality. Third let’s cut build cost by renegotiating parts manufacturing contracts for auto makers. Forth, let’s get the word out that dealers are open for business in a name your price super sale on American cars to jump start the “Big three” and put them back on the path to profits. All of these things can be done quickly and save Americans the tax burden of billions in bailout cash!