Archive for April, 2010

Real consumer complaint, we will get to the bottom of!

Friday, April 16th, 2010

The following is an actual email from a consumer that we supplied and estimate for repairs too. She wrote this email to HAE after she interacted with this shop owner. We are currently looking into this matter to see if in fact a rip off did occur. As soon as we have the answer we will post our findings to this blog. The opinion expressed by this consumer does not reflect the views of HAE, rather simply the consumers opinion.

From: Elaine S.
Date: Thu, Apr 15, 2010 at 1:57 PM
Subject: ripp-off
To: honestautoestimates.com

Jay owner of  Wayne Sunoco at  558  Alps Road, Wayne, N.J.is a crook. He had his employee Adam overcharge me for labor & a starter for my car. He lied to me and told me that because my car is old the parts are very expensive. This is obviously a lie.. .I am sure he is ripping off other customers also..  Please make sure that word gets out about this crooked mechanic. Thank you for your help.

Low profile tires, are they worth it? Look good at any cost?

Friday, April 16th, 2010

A lot of young people are into the tuning market and like the look and performance of low profile tires mounted on very large wheels. The problem is the tire is the first line of defense when you hit a pot hole or turn into McDonalds. The energy from the collision that is created when your vehicle runs through a pot hole or any other large bump, has to be absorbed by the tire first and then into the wheel, then wheel hub, the suspension and eventually into the chassis, then your seat. If you have a very low profile tire (Sidewall), the energy is not absorbed by the tire it is transferred completely into the other parts. These parts are not designed to take the complete impact so they begin to fail prematurely or worse they fail immediately and cause lots of callateral damage. The idea of street tires having to be low profile to handle well is solid, but it has to be tempered with reason. There is “Too low” when it comes to the tire’s side wall and you could cost your self a lot of money trying to look sporty!

Consumer Advocate? Really?

Friday, April 16th, 2010

Many companies have began to use the catch phrase “Consumer advocate” to appeal to Americans since of fair play to cash in. They do this by setting up websites to provide information and then do not have actual people to assist consumers. Information by itself is not the total solution to the issue that consumers face of being overcharged for repairs to there cars. Consumers need help to navigate the information provided and support to back up that information that is real, not just virtual concepts. Consumer advocacy began as a movement to protect consumers from being taken, not just monetarily but subliminally as well. The term a wolf in sheep clothing comes to mind when we hear of some websites that are capturing people attention only to direct them towards the parent for profit companies commercial outlet for auto parts or repair facilities that they own or do business with to supply parts too. HAE does allow auto repair shop to interact with consumers to provide repairs, but HAE has “Hands on” oversight of this process to ensure the positive out come for both the consumer and the repair shop. Through this medium HAE has helped and gained the respect of thousands of consumers all over the U.S. It can be a great partnership between consumer and advocate as long as the consumer is the reason for the relationship and not the bottom line of the parent company selling parts or repairs. We would ask that you investigate any website calling them selves a “Consumer advocate” to find the source of that company and their motives for providing help. It’s kind of like knowing why someone is holding the door open for you, are they trying to help or just trap you inside?