REPUTATION– Ask family or friends to recommend a repair shop or technician. Try the local Better Business Bureau(BBB), they will be able to give you information and disposition of any complaints made to them about repair shops.
REPAIR FACILITIES QUALIFICATIONS– Make sure the facility is licensed and insured, all shops should keep these in plain sight.
MECHANICS QUALIFICATIONS– After selecting a repair shop check the qualifications of the mechanics. Ask to see certifications from an auto manufacturer or a professional organization such as Automotive Service Excellence(ASE), check which areas of automotive repairs the mechanic is certified in. Look for a mechanic with up to date credentials and training. Remember cars are much more advanced than ever before and a qualified mechanic will not mind showing you his or her credentials.
WARRANTIES– Assuming your vehicle is no longer under a manufacturers warranty, make sure to ask the repair facility what the warranty is for repairs performed by their shop. A standard for this industry is usually 12 months or 12,000 miles whichever occurs first.
CUSTOMER SERVICES– Always ask if the chosen repair shop offers certain services such as: Loaner/Rental Car, Towing Services and weekend hours.
APPEARANCE OF SERVICE AREA — The work area should be clean, well lit, organized and stocked with modern equipment and professional quality tools.